Your Career at The Grove
Creating a shared, positive working environment
JOIN OUR TEAM
Our Commitment to You
Achieve your career ambitions
"Our golf team at The Grove is like a family and our owners are passionate about growing expertise and talent from within the business. The Grove has a strong track record of nurturing and developing talented individuals, many of whom have since been promoted to senior positions.
"We understand that starting a new role can be a daunting prospect so when you join The Grove you will be taken through a comprehensive on-boarding process, guided every step of the way, and preparing you for perfect start in the golf industry.
"We are proud to say that every member of the team plays a vital, hands-on part in the success of our business, every day, and we consistently deliver on our objective of creating the most welcoming, world-class customer experience in golf.
"I hope you consider The Grove as your chosen career path. I'm 15 years into my time at The Grove and still relish the challenge every working day brings."
Brad Gould, Director of Golf
e: brad.gould@thegrove.co.uk
ABOUT US
Our Country Estate
An award-winning Top 100 Golf Resort
Set in 300 acres of rolling Hertfordshire countryside, The Grove offers more than your average five-star hotel.
Just 18 miles from central London, our private resort features three unique restaurants, an award-winning spa, championship golf course and a wide selection of luxury meeting and event spaces.
The Grove has hosted two major tournaments in its 20-year history, the American Express World Golf Championship in 2006, won by Tiger Woods, and the DP World Tour's 2016 British Masters in association with Sky Sports, won by Sweden's Alex Noren.
Tiger Woods plays into the final green at The Grove in 2006.
Tiger Woods plays into the final green at The Grove in 2006.
The Grove was originally the rural seat for the Earls of Clarendon who were residents until the 1920s and entertained famous guests including Queen Victoria and Edward VII.
After the Clarendons’ departure, The Grove underwent several transformations from girls’ boarding school to the railway’s wartime headquarters before becoming this fun, family-friendly country escape set in the Hertfordshire countryside with its very own private beach, outdoor pool and woodland trails.
Today, the 18th-century Mansion houses 26 rooms, suites and lounges while the thoroughly modern West Wing holds a further 189 deluxe, superior and family rooms, many of which have terraces looking over the immaculate Formal Gardens.
Culture
Creating a Spirit of Achievement
CULTURE
Inspiring you to great things
Through clear communication, a passion for what we do, and living our core values, we have created a company culture that ensures everyone is appreciated, nurtured and motivated.
We're committed to making The Grove an inspiring and exciting place to work, where you can feel at home and be yourself.
Tom Minshull, Head PGA Golf Professional
Tom Minshull, Head PGA Golf Professional
Core Values:
Warm & Thoughtful
We take care of each other and offer a genuine welcome to all. We set people up to succeed and listen to what our teams have to say. We celebrate success and bring the fun.
Proud & Ethical
We take care of every detail, we’re honest, kind and fair and we take personal ownership in our business. We love what we do, we do the right thing, and because of this, we do ourselves proud.
Ambitious & Energetic
We’re ambitious about what every member of our team can achieve and we develop our people so that they can accomplish it. We’re goal-focused and we inspire and excite in what we’re doing.
Working Life
Focused on Job Satisfaction and Fulfilment
HOW WE WORK
Your Working Experience
Ensuring our teams are fully engaged and have their voices heard is integral to providing a fulfilling career at The Grove.
Communication is so important and we are in constant dialogue with our teams, whether that is via our social platform, Workplace (Facebook for work), or through regular surveys to understand what helps make our teams enjoy their work most.
Sam Millar, Tournament & Golf Services Manager
Sam Millar, Tournament & Golf Services Manager
BENEFITS
Welfare for you, and your loved ones
Offering you a little bit extra
We know how much our staff members give to us and The Grove's management team want to ensure they give back as much as possible through a comprehensive suite of benefits.
- Increased HOLIDAY with service in the hotel
- Subsidised STAFF accommodation
- Free use of Sequoia Spa and Gym
- Complimentary golf and discounted guest rates
- Staff and friends and family rates for the hotel
- As above, for Luxury Family Hotels
- NHS dental care cover *minimum amount of service required
- Private health cover *minimum amount of service required
- Access to some of London's best sporting experiences
- Access to play some of the UK's finest golf courses
- Apprenticeship Levy or sponsorship opportunities for career development
- Hapi benefits programme for discounts across cinema, restaurants and other entertainment/lifestyle industries
- Complimentary employee dining facilities for breakfast, lunch and dinner
- Uniform supplied in all guest facing and sales roles
- Shuttle bus available to and from The Grove at a subsidised rate
- Flexible working hours
- Company pension scheme
Flexibility
Managing a successful work/life balance
WORKING LIFE
Flexibility and Understanding
The world is a busy place and we understand how important it is to be able to plan work around your lives as opposed to the other way around.
Utilising app based technology through industry leaders, Rotageek; we endeavour to provide a flexible working environment far enough in advance, to ensure plenty of time to spend with friends and family.
Career Development
Giving you the confidence to succeed
CAREER DEVELOPMENT
Fulfilling Your Potential
Growing professionally within roles, both internally through The Grove Leadership Programme and externally from sponsored opportunities, provides a solid framework from which employees can learn, develop and progress.
Utilising strong relationships with the Club Managers Association of Europe, Professional Golfers' Association, Golf Club Managers Association and Troon Golf, we are dedicated to developing the industry's future leaders.
Sam Reid, Head Greenkeeper
Sam Reid, Head Greenkeeper
Internship Programme
in collaboration with the PGA of America
Interns can join our award-winning golf operations team on a six-month basis. Throughout their time they will be given the opportunity to implement what they have learned academically at college through the 'Professional Golf Management' Degree programme and apply it to real-life situations.
The internship covers all areas of our golf department, from outside services to retail management, tournament operations, administration and golf instruction, as well as some classroom-based training courses in customer services and other skills.
Interns cover these areas over rotation, month by month, week by week or day by day, depending on what will be most beneficial to them in accordance with business needs.
Following a three-month departmental induction, interns will be able to develop supervisory skills by helping to manage junior staff/part-time staff with staff training and communications as 'shift leaders.
Interns not only learn what 5-star customer service means at a European golf resort and how to deliver it, but by the end of the programme they should have a detailed insight into the complete workings of the golf operation at The Grove.
CAREER STORIES
Leaders in Our Business
Creating career pathways
The Grove has a strong track-record of recognising achievement and promoting from within. Here we highlight three of the many staff success stories we are very proud of.
Anna Darnell
Resort Director
Anna has been at The Grove over 17 years. She joined as a corporate golf sales manager in 2005, moving into the role of Head PGA Golf Professional just two years later.
She has been promoted into various senior leadership roles within the business and is currently Resort Director, overseeing the resort and its leisure functions, including activities, golf, spa, housekeeping and resort reservations sales teams.
Anna has overall responsibility of leisure revenue, forecasting and rate and yield management strategies for the property.
Anna Darnell, Resort Director
Anna Darnell, Resort Director
Ben Thompson
Head of Golf Operations
Ben is an enthusiastic, motivated and hard working PGA Professional with over 15 years experience of working within golf operations at The Grove. Ben joined The Grove in 2007 in the golf reservation team. With an eye for detail and the ability to multi task, he is focused on delivering exceptional customer service.
Sam Reid
Head Greenkeeper
In his 10 years at The Grove, Sam has gone from a First Assistant within the greenkeeping team to become Head Greenkeeper, reporting directly to our Golf Course and Estate Manager, himself an award-winning employee, and a leading figure in the golf industry.
Sam is a shining example of someone who has been developed from within the team, supported with a wealth of training and development that has seen him gain a Level 3 NPTC Sports Turf, Greenkeeping - Sports Turf qualification, followed by a Higher National Certificate in Golf Course Management and a Higher National Diploma in Golf Course Management.
CREATING LEADERS IN GOLF
It all started at The Grove
Michael Shrieve
Director of Golf,
Bearwood Lakes, UK
"The Grove gave me the best education in how to treat customers and guests. I was constantly learning and being developed to the point where I felt confident I was ready to take a jump into a senior leadership role.
"My development took place in many forms, both formal and informal, whether it was the MDP programme, training sessions, a weekly one-to-one with a line manager or simply a 5-minute walk to lunch with the Director of Golf.
"Highlights? Being a part of the Golf Operations Team for the 2016 British Masters was an experience I’ll never forget. The team spirit was something you can’t explain.
Bearwood Lakes
Bearwood Lakes
"It’s cliché to say The Grove is like a family, but to me it was. I’ve got both mentors and friends for life and I don’t know what more you could ask for from employers.
"There’s a relentless inspirational culture which asks: 'How can we continue to be the best?' This is backed with investment in cutting-edge technology and equipment, best-in-class training and continual refinement of standards and procedures."
Andy McMahon
Director of Golf, Operations & Padel Club, Adare Manor, Ireland
"From joining The Grove as an Assistant Professional, I always felt that the leadership team push you to be better. From a very thorough training program, specific to not only the role but the team member themselves, it armed you with the skills to move forward quickly in your career.
Adare Manor
Adare Manor
"I had some amazing experiences at The Grove, and the American Express World Golf Championship in 2006 was incredible. An opportunity to showcase the facility at such an early stage and the feedback from all the players was fantastic. To look around now and see the ball display in the Golf Shop and the quotes from the players on the walls brings all the memories back, along with every time you see how far Tiger Woods hit his drive on the 9th hole!
"You always feel everyone is looking out for you as part of the family at The Grove. The support given to team members who may be suffering some personal challenges was never overlooked, from fellow team members and departmental heads, General Managers all the way to the ownership. The culture never changed - people always came first."
Will Evans
Director of Agronomy
The Royal Golf Club, Bahrain
"During my time at The Grove, I developed and gained experiences in operating a busy golf course with a focus on presenting world-class playing conditions year-round with exceptional attention to detail practices.
"Additionally, I was exposed to a variety of different experiences outside of the normal function of green-keeping, such as maintenance practices for sport fields, gardens and woodlands. These experiences enabled me to progress and diversify my career within the industry and opened up opportunities to grow into other areas of agronomy management.
The Royal Golf Club Bahrain
The Royal Golf Club Bahrain
"The experiences gained at The Grove have stayed with me throughout my career and set me apart from others within the industry.
"In my role as Head Greenkeeper there were many stand out moments relating to team development, event set-up and course recognition.
"Teamwork, dedication and moral was outstanding with a consistent goal to ensure guests enjoyed an outstanding experience."
"Alone we can do so little, together we can do so much."
"Coming together is a beginning, staying together is progress, and working together is success."
"The strength of the team is each individual member. The strength of each member is the team."
CONTACT
Hearing From You
Become part of our family
We are always keen to hear from candidates who have an ambition to work at The Grove. If you would like to register your interest for any potential opportunities in the future, please send us your current current curriculum vitae, and covering letter, with your contact details, to:
recruitment@thegrove.co.uk
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